To create a Slack Connect channel, click "Slack Connect" or the "+" icon next to your Channels list.Ĭreating a Slack Connect channel is just like creating any other channel-until you invite external guests Slack Connect channels used to be marked with a double-diamond icon-but as of October 2022, they now look like normal Slack channels. Slack Connect is included with any paid Slack account, but unless you’re on the Enterprise plan, the person you invite to your channel will need to be a member of a paid workspace too. You can invite people from up to 250 workspaces into a single Slack Connect channel. Slack Connect lets you start shared Slack channels with people outside of your workspace. They shared what they love and don’t love about the platform, as well as best practices for using Slack Connect to its full potential as a customer collaboration tool. To answer these questions, we reached out to Slack power users to get their advice on using Slack Connect with clients. How quickly do you have to respond to a Slack message? Is it unprofessional to send a GIF to a client? How “official” is Slack communication? How soon is too soon to open a Slack channel? There are lots of questions to answer as we start to use Slack with our customers. Slack, until now, has been used to sling GIFs back and forth in a company’s internal chat. We’ve spent years establishing professional email etiquette. With the launch of Slack Connect, which provides the ability to communicate in Slack across organizations, you’d have to think our email inboxes will only get quieter.įewer emails is a win for everyone. Slack Connect has already been touted as “ the email killer”.īut 77% of Fortune 100 companies already used Slack as of April 2022.
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